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| Please browse the most frequently asked questions by our customers and you may easily find the answer to your question: |
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| Q. How do I change my flights? |
We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary.
We must insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.
Once you are prepared to give our exchange agent the new itinerary, please send us email to our support team. To expedite this process, please include your old ticket and/or file number with you as well as the new itinerary you wish to book. |
| Q. What is an “E” ticket? |
E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. MyHappyTicket offers e-tickets when they are available.
Bring government issued photo identification (such as a driver’s license or passport) to the airport.
E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints. |
| Q. Why are the fares different from other sites? |
| Airlines practice the marketing concept known as "yield management," where they sell as many seats as they can at the highest price they can get. It is impossible to pinpoint the cost of any single seat on any given flight. For example, some seats will be assigned special fares for corporate clients, while other seats will have been sold through a consolidator at a discount. Similarly, some fares may have been bought at a discount with frequent-flier award points or from a last minute Web special. At our site, you will always be quoted the LOWEST fare available to us at that time. WE USE A STATE OF THE ART TECHNOLOGY (SUCH AS A BOOKING BIDDING ENGINE, STRONG CONTRACTS AS WELL AS MULTIPLE CONSOLIDATOR ACCOUNTS) TO PROVIDE OUR CUSTOMERS WITH THE BEST PRICES AVAILABLE. NOTE, THAT ALL OUR OFFERS ARE LIMITED! |
| Q. How do I cancel this reservation? |
| Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please contact our support team by email for details. |
| Q. Please quote me a fare. |
As airlines fill flights or change fares, our database immediately reflects those changes. Since the fares change frequently we are unable to quote fares via email.
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| Q. What is a ‘return period’, and how long is it for MyHappyTicket partners? |
| The ‘return period’ is an amount of time referral traffic from an affiliate partner is ‘tagged’ for that specific affiliate partner. The ‘return period’ for the MyHappyTicket Affiliate Partner Program is 90 days. |
| Q. Why do I need a paper ticket? |
| Many airlines still require a paper ticket to be issued. It is dependent on many factors, including the destinations, airlines and if you have selected multiple airlines. Many international destinations require paper tickets. We will send you an email advising you if your tickets have been issued as paper. |
| Q. Can I have my paper tickets shipped to a different address? |
Paper tickets can be sent to an International addresses as well. The following restrictions apply:
Paper Tickets Domestic - can only be shipped to the Billing address of the credit card holder on whose card the ticket was purchased. We are unable to ship to A.P.O. or F.P.O. addresses, and no C.O.D orders can be accepted. Tickets will be shipped via FedEx 2 Day Delivery. A $14.00 USD delivery fee applies. A $25.00 USD service charge will be assessed for overnight delivery within the continental United States. The charge for Alaska or Hawaii will be $25.00 USD for 2-day delivery. Overnight delivery charge will be $36.00 USD to Alaska and $38.00 USD to Hawaii (when available).
US Billing Address – If you are holding a credit card with a US billing address you may have your tickets shipped to you internationally by contacting the customer service department and requesting a change of address. |
| Q. Can I change the name on my ticket? |
| All reservations must be made in the EXACT name of the person traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport |
| Q. Is my online purchase guaranteed? |
All requests submitted, even if availability displays are provided, are requests only. Any requests that cannot be confirmed will receive notification by email.
When you make your reservation request, if an electronic ticket cannot be issued, a paper ticket will be issued and shipped via UPS.. The only time a paper ticket will be issued is if an electronic ticket is not available. |
| Q. How do I book an infant ticket? |
The airline company will be able to assist you with booking infant travel.
Infants are children under age 2. Each traveler age 12+ may accompany up to two infants in their own seats or one infant in the traveler's lap.
Lap - Travelers (must be age 12+) in your party will hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.
Seated - A separate seats for the infant. You will be required to supply an infant car seat to ensure the infant's safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information. |
| Q. How do I book airline tickets? |
| Simply enter the desired departure and arrival information in the form. Our booking engine performs a comprehensive search of the fares in our database and displays all flight options, beginning with the lowest-priced flight. For a more comprehensive search, use the Advanced Search options to find nearby alternate airports or to select preferred airlines. When your options are displayed, choose a flight that matches your needs and click the "Select Flight" button. The booking engine will display all of the details regarding your chosen flight. You need only complete a short information form to complete your booking. |
| Q. Can I book a ticket for tomorrow? |
| Our booking engine allows you to book 6 hours prior to departure for domestic and international flights. Many international airlines require paper tickets to be issued which require a 5 day advance. |
| Q. I live outside of the U.S. Can I book tickets on your Web site? |
| Sure, all international customers are welcome. |
| Q. Can I use my Frequent Flyer miles to buy a ticket on MyHappyTicket? |
| We are unable to accept any vouchers, coupons, air script, or other discounts, issued by other companies. In most cases, you must book directly with the airline to take advantage of these programs. Contact your airline for more specific information regarding their program. |
| Q. Will I earn Frequent Flyer miles for purchases on the site? |
| You may be eligible for Frequent Flyer miles directly from your airline; however, eligibility is contingent upon the airline's rules. In order to verify eligibility, present your account information at the check-in counter prior to the departure of your flight. |
| Q. I've just completed my online hotel reservation booking, how do I receive confirmation? |
| You will receive a confirmation e-mail with the details of your reservation. |
| Q. Can I cancel or make changes to my hotel booking? |
| All hotel changes and cancellations must take place 96 hours prior to scheduled arrival. There is a cancellation fee of $35. You may also be subject to penalties and fees from the hotel. MyHappyTicket advises you to verify all hotel rules on your pre-paid reservation. |
| Q. When will I be charged for my hotel reservation? |
Your credit card will be charged at the time of booking and includes most taxes and fees. Any additional costs such as meals, laundry, telephone and parking are not included in your reservation rate.
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| Q. What should I do if the hotel can not find my reservation? |
| Make sure you have the booking number if not pre-paid or the hotel voucher if you have a pre-paid hotel reservation. If you were required to enter a credit card at the time of booking, the reservation is guaranteed by the hotel. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel. |
| Q. The hotel has charged me a different amount than what was on my confirmation page, what should I do? |
| The hotel must honor the rate given to you when you made the reservation. You may use the reservation print-out as evidence of the confirmed rate and get the hotel to rectify the amount being charged. Remember the amount given on the confirmation page does not include any added charges that occurred during your stay such as meals, mini-bar, parking, damages etc. |
| Credit Cards |
| Q. What are my payment options? |
| We accept MasterCard, Visa (including debit cards), American Express, Diners Club, Discover, PayPal, Wire Transfer and Western Union. At this time, we can only accept bookings paid for with one of these methods. All payments must be in US dollars. Many international airlines do not accept Discover card. |
| Q. Payment and Taxes |
| MyHappyTicket accepts Discover, American Express, Visa, MasterCard, Diners Club, PayPal, Wire Transfer and Western Union for all purchases. All payments must be made in US Dollars. Current billing address and phone information must be included with every order. Sales Tax will be charged on certain products depending on the shipping address as required by law. Due to the terms and conditions of our various airline contracts, multiple charges may appear on your credit card statement, however the total amount quoted online when you agree to your purchase will be the total amount charged to the credit card. Cancellation, change fees, and shipping fees will be additional. |
| International Travel |
| Q. How do I get a passport? Where can I get details about passports? |
| For detailed passport information, including costs, applications, passport office locations, and more, please go to http://travel.state.gov/passport/passport_1738.html |
| Q. Where can I find more information about traveling abroad? |
| The U.S. State Department Website offers excellent advice and resources to those traveling outside of the U.S. |
| Q. Where do I confirm my reservation? |
| All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations). |
| Q. How do I confirm my seat assignments? |
You'll need to call the airline directly
On certain flights, the airline will allow us to request seats on your behalf but these are only requests, and need to be verified with the airline. |
| Q. Types of trips |
- Roundtrip means you will fly from one location to another, and then back to the first location.
- One way means you will fly from one location to another, and will not return to the first location.
- Multiple destinations means you will visit several locations and therefore need to choose flights between each of those locations.
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| Q. Types of travelers |
You will need to supply the number of travelers in each age category. You can include up to six travelers per trip.
- Seniors are travelers ages 65 and older. Fares may not be discounted on all flights.
- Adults are travelers ages 18 through 64.
- Children are travelers ages 2 through 12. Although most airlines charge full fares to children older than 11.
- Infants are children under age 2
- Infant ticket options:
Contact the airlines directly to book infant tickets
- lap—Adults traveling) in your party may hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.
- seated—a separate seats for the infant. You will be required to supply an infant car seat to ensure the infant's safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.
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| Q. Unaccompanied minors |
Many airlines welcome unaccompanied minors on their flights, you should call the airline to discuss its policies and services.
Here are some general guidelines about unaccompanied minors:
- Please be sure to check with your airline for specific policies and fees.
- Minors who are old enough (approximately ages 5-17*) can usually fly on nonstop, direct, or connecting flights, but usually are not accepted on the last connecting flight of the day. The age depends on the airline's policies, so please check with the airline.
- Many airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called unaccompanied minor service. Minors must be approved by the airline for this service.
- Younger children (under the age of 5) are often not eligible for unaccompanied minor service and must be accompanied on the same flight and in the same compartment by an older passenger (typically 15 years or older).
- Unaccompanied minor service is often mandatory for children ages 5-14*, but optional for teenagers (ages 15-17). Age requirements depend on which airline they fly.
- A fee is usually charged at check-in for unaccompanied minor service. Expect to pay $30 or more each way.
- With unaccompanied minor service, the airline will usually want to know who is meeting the minor at the destination. Proof of identification for the receiving adult is often required. Forgetting this required identification can cause unpleasant delays so make sure you know the airline's expectations.
- Reservations usually need to be confirmed for all segments of the minor's flight. Standby reservations are not allowed on any leg of the trip.
- Again, please call the airline prior to purchasing tickets and inquire about unaccompanied minors.
*MyHappyTicket does not allow internet bookings for unaccompanied minors under age 15. |
| Q. Choosing a ticket class |
In addition to Coach/Economy class seating, many flights offer Business, and/or First Class seating. Please note that the following descriptions are generalizations; some airlines may use different names to describe their classes of service.
- Coach/Economy class is seating is in the main cabin area. These seats are usually the least expensive.
- Business class seating--when available--tends to feature roomier seats that recline farther, more leg room, and upgraded meal service. Business class tickets cost more than Coach/Economy but less than First Class.
- First class seating is usually in the cabin area nearest the front of the aircraft. It has the fewest and most comfortable seats, and offers upgraded meals. Other perks can include shorter lines at check-in and use of the airline's airport business lounge. First Class fares are almost always the most expensive, and are not available on all aircraft.
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| Q. Flight options |
- Nonstop flights only - Check this box if you want to see fares only for flights that do not stop or change planes at one or more airports before you reach your final destination.
- No plane change flights: These flights may have up to 2 landings and departures not disclosed upon booking. No change of planes
- Connecting flights: Flights may have one or more landings and departures. Passengers will have to disembark the plane and re-board another flight.
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| Q. What if my tickets are lost or stolen? |
If your paper airline tickets are lost or stolen, please call the airlines immediately. Their representatives will assist you in filing a lost ticket application.
In most cases, the airlines require you to purchase replacement tickets at “today’s” fare. If your original tickets are not used after a designated period of time—generally 3 to 4 months, depending on the airline—you will receive a credit for the purchase price of the replacement tickets, less the application fee. This fee varies by airline, but is typically $100.00 per traveler. Please note that these policies and fees are subject to change at any time.
Each airline has its own rules and policies for issuing replacement tickets. MyHappyTicket is bound by these rules and policies and must adhere to them. |
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